Fuessel AI

Legal

Terms of Service

Effective date: October 6, 2026

Last updated:

These Terms of Service ("Terms") are a binding agreement between you ("Client," "you," or "your") and FUESSEL AI LLC, a New Jersey limited liability company ("Fuessel AI," "we," "us," or "our"), doing business as Fuessel AI. They govern your use of fuessel.ai (the "Site") and any setup, maintenance, consulting, or related services we provide (the "Services").

By accessing the Site, submitting an intake form, requesting a quote, paying an invoice, signing a statement of work or quote, or otherwise using the Services, you accept these Terms. If you do not agree, do not use the Site or Services.

If a signed quote, statement of work, order form, or other written agreement ("SOW") conflicts with these Terms, the SOW controls for that engagement only. These Terms still apply to everything the SOW does not cover.

1. Definitions

2. Acceptance and eligibility

You must be at least 18 years old. The Site and Services are for business use only, not consumer personal use. If you accept these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity. If you lack that authority, you may not accept these Terms for that entity, and you may be personally responsible for any obligations you create.

We may refuse or discontinue service if we reasonably believe you are ineligible, misrepresented facts, or pose legal, security, or reputational risk.

3. Services, scope, and change orders

We set up AI assistant (bot) teams for small businesses. Typical work includes designing workflows, connecting tools you authorize, configuring assistants, documenting how they run, and providing maintenance or extra work as agreed.

Published prices on the Site are starting points only: setup starting at $1,500; maintenance starting at $100 per month; out-of-scope or extra work starting at $75 per hour with a one hour minimum. Final scope, deliverables, timeline, and price are agreed in a written SOW or quote before paid work starts.

If you request work outside the agreed scope, we may require a written change order or updated quote. Until that is agreed in writing, we are not obligated to perform out-of-scope work. Time spent assessing or estimating changes may be billable if we tell you in advance.

You keep control of your accounts. We do not take ownership of your customer lists, business accounts, or third-party subscriptions.

4. Quotes, invoices, and payment

Quotes. Quotes are estimates based on information you provide. They expire on the date stated, or after 30 days if no date is stated, unless we extend them in writing.

Invoices and due dates. Unless an SOW says otherwise, setup fees are due before or at kickoff; maintenance is billed in advance for each period; hourly work is invoiced as incurred. Invoices are due as stated, or within 15 days of invoice date if no due date is listed.

Late amounts. Overdue amounts may accrue a late fee of 1.5% per month (or the maximum allowed by law, if lower), plus reasonable collection costs. We may pause work until paid.

Non-refundable setup. Setup fees are non-refundable once work has begun, including discovery, access setup, configuration, or delivery of materials, except where required by law or expressly agreed in writing.

Chargebacks. If you dispute a charge with your bank or card issuer without first contacting us in good faith, we may suspend Services and seek recovery of the disputed amount plus fees. Contact hello@fuessel.ai first to resolve billing issues.

Taxes. Fees are exclusive of taxes. You are responsible for applicable sales, use, VAT, or similar taxes, except taxes on our net income.

AI subscriptions. You pay for your own AI Tools and third-party subscriptions. If you ask us to pay and manage those subscriptions, we may bill you for actual costs plus an added fee quoted up front. Those pass-through amounts are due as invoiced and are generally non-refundable once paid to the provider.

5. Your responsibilities and account access

You will: (a) provide accurate information; (b) grant only the access needed, using least-privilege where practical; (c) keep credentials secure and revoke access you no longer want us to have; (d) maintain backups of important data; (e) designate a contact who can make decisions; and (f) review bot outputs as required in these Terms.

You authorize us to access accounts and systems you designate solely to perform the Services. You remain responsible for your accounts, user permissions, and compliance with each provider's terms. Do not share passwords in insecure channels when alternatives (invite links, temporary access, secrets managers) are available.

You are responsible for decisions made with your systems after we deliver or configure them, including production use of assistants.

6. Third-party services

The Services often depend on third parties, including AI model providers, hosting and edge providers (such as Cloudflare), email and productivity tools (such as Google), messaging platforms, CRMs, accounting software, and similar tools you choose.

Those providers have their own terms, privacy policies, service levels, pricing, and acceptable-use rules. Your relationship with them is between you and them. We do not control their uptime, model behavior, rate limits, content policies, data residency, or price changes.

We are not responsible for third-party outages, latency, refusals, model changes, deprecations, account suspensions, data loss on their platforms, or policy changes that affect your bots. Delays or failures caused by third parties are not a breach by us.

7. AI output and your review duty

AI systems can produce incorrect, incomplete, biased, outdated, or inappropriate content. Assistants may misread context, invent details, or take unintended actions if permissions allow.

You must review anything that affects customers, money, legal rights, safety, hiring, medical or health claims, regulated advice, or public statements before it is sent, posted, charged, or relied on. Where practicable, keep a human in the loop for high-impact actions.

You are solely responsible for how you use outputs and for any actions your bots take using access you granted. We do not warrant that outputs will be accurate, lawful for your use case, or fit for a particular purpose.

8. Your compliance obligations

You alone are responsible for complying with all laws and rules that apply to your business and your use of the Services and AI Tools. That includes, without limitation:

We do not provide legal compliance sign-off. Configuring a bot does not mean your outreach or data practices are lawful. You must obtain any required consents and maintain required records.

9. Acceptable use

You will not use the Site or Services to: violate law; infringe others' rights; send spam or unlawful messages; harass or harm people; build or operate malware, fraud, or scams; attempt unauthorized access to systems; reverse engineer our Materials except as allowed by law; resell our Services without written permission; or process data you do not have rights to process.

We may suspend or terminate Services immediately if we reasonably believe you breached this section or create risk to us, other clients, or third parties.

10. Data, security, and breaches

We take commercially reasonable steps to protect Client Content we handle while performing Services. No method of transmission or storage is fully secure. We do not guarantee absolute security or that unauthorized access will never occur.

Unless an SOW states otherwise, we are not your business-associate, data-protection officer, or dedicated security auditor. You remain responsible for your own security controls, logging, backups, and vendor reviews for tools you own.

If we become aware of a security incident affecting Client Content in our control, we will notify you without undue delay and cooperate reasonably. Our notice duties are limited to what we can determine with the information available. We are not liable for incidents originating in your accounts or third-party systems outside our control.

11. Ownership of data and intellectual property

Client Content. As between you and us, you retain all rights in Client Content. You grant us a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and display Client Content solely as needed to provide the Services and meet legal obligations.

Our Materials. We retain all rights in Our Materials. We grant you a non-exclusive, non-transferable license to use configurations and deliverables we create for you in your internal business operations, subject to these Terms and full payment. We may reuse general know-how, techniques, and non-client-specific templates.

No license is granted except as expressly stated. All other rights are reserved.

12. Feedback

If you give us ideas, suggestions, or feedback, we may use them without restriction or compensation. You assign any rights needed for that use, to the extent permitted by law.

13. Confidentiality

Each party may receive non-public information from the other ("Confidential Information"). The receiving party will use it only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and contractors who need it and are bound by confidentiality duties, or as required by law (with notice if legally allowed).

Confidential Information does not include information that is public through no fault of the receiver, independently developed, or rightfully received from another source without duty of confidentiality.

Obligations last for three years after disclosure, and longer for trade secrets while they remain trade secrets.

14. No professional advice

We are not a law firm, accounting firm, tax advisor, or financial advisor. Nothing we say or deliver is legal, tax, accounting, investment, or other regulated professional advice. You should consult your own qualified professionals.

15. DISCLAIMER OF WARRANTIES

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES OR AI OUTPUTS WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, ACCURATE, COMPLETE, OR THAT THEY WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR BUSINESS RESULT, REVENUE, OR TIME SAVINGS.

16. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, COST OF SUBSTITUTE SERVICES, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. IF YOU PAID US NOTHING IN THAT PERIOD, OUR TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

These limits apply to all theories of liability (contract, tort, negligence, strict liability, statute, or otherwise) and are a fundamental basis of the bargain. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent allowed.

17. Indemnification

You will defend, indemnify, and hold harmless FUESSEL AI LLC and its members, managers, officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Client Content; (b) your use of the Services or AI outputs; (c) your breach of these Terms; (d) your violation of law or third-party rights; (e) your messaging, calling, email, or marketing practices; or (f) disputes between you and your customers or vendors.

We may participate in the defense with counsel of our choice at our expense. You will not settle a claim that admits fault by us or imposes obligations on us without our prior written consent.

18. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, internet or utility failures, or major third-party platform outages. Payment obligations for amounts already owed are not excused.

19. Term, termination, and survival

These Terms start when you first accept them and continue until terminated. Either party may stop ongoing Services by written notice (email is fine). We may suspend or terminate immediately for nonpayment, breach, legal risk, or abuse.

On termination: (a) you pay for work performed and non-cancellable pass-through costs; (b) you keep your own accounts; (c) we may delete Client Content in our systems after a reasonable period unless law requires longer retention; (d) licenses to Our Materials end except for paid deliverables you are entitled to keep under an SOW.

Sections that by nature should survive (including payment, ownership, confidentiality, disclaimers, liability limits, indemnity, dispute resolution, and governing law) survive termination.

20. Independent contractor

We are an independent contractor. Nothing in these Terms creates a partnership, joint venture, employment, or fiduciary relationship. Neither party may bind the other except as expressly authorized in writing.

21. Dispute resolution and arbitration

Informal resolution first. Before filing a claim, you agree to email hello@fuessel.ai a short description of the dispute and to try in good faith to resolve it for at least 30 days.

Binding arbitration. If not resolved, any dispute arising out of or relating to these Terms, the Site, or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The seat of arbitration is New Jersey. The language is English. One arbitrator will decide. Judgment on the award may be entered in any court with jurisdiction.

CLASS ACTION WAIVER. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

JURY TRIAL WAIVER. TO THE EXTENT A CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL.

Small claims. Either party may bring an individual action in small claims court in New Jersey for disputes within that court's jurisdiction.

One-year limit. Any claim must be filed within one (1) year after it accrues, or it is permanently barred, except where a longer period is required by law that cannot be waived.

If the class waiver is found unenforceable as to a particular claim, that claim must proceed in court, not arbitration. If the arbitration agreement is found unenforceable in whole, disputes proceed in the state or federal courts located in New Jersey, and you consent to personal jurisdiction there.

22. Governing law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the arbitration agreement.

23. Assignment

You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of assets. These Terms bind permitted successors and assigns.

24. Severability, waiver, entire agreement

If a provision is unenforceable, the rest remains in effect, and the provision will be modified to the minimum extent needed to be enforceable. A failure to enforce a provision is not a waiver. These Terms, plus any SOW and policies linked from the Site (including the Privacy page), are the entire agreement and supersede prior discussions on the same subject. Amendments must be in writing (including email acceptance or updated Terms posted as described below), except that we may update these Terms as stated in the Changes section.

25. Notices and electronic communications

Notices to us must be sent to hello@fuessel.ai. Notices to you may be sent to the email you provide. You consent to receive agreements, notices, disclosures, and other communications electronically, and such electronic communications satisfy any legal requirement that they be in writing.

26. Website use

Site content is for general information. It is provided as-is and may contain errors or omissions. We do not guarantee that Site content is accurate, complete, or current. Links to third-party sites are for convenience; we do not control or endorse them and are not responsible for their content or practices.

You may not scrape, attack, overload, or misuse the Site. We may change or discontinue Site features at any time.

27. Changes to these Terms

We may update these Terms from time to time. The effective date at the top will change when we do. For material changes affecting ongoing paid Services, we will attempt to notify you by email or a Site notice when practical. Continued use of the Site or Services after the effective date constitutes acceptance of the updated Terms for ongoing and future work. If you do not agree, stop using the Services and contact us to wind down.

28. Contact

FUESSEL AI LLC (d/b/a Fuessel AI)
Email: hello@fuessel.ai
New Jersey, United States

No street address is published on this page. Questions about these Terms: use the email above.

Back to home